K&H+

Mobile tickets and passes can be purchased in K&H mobilbank through K&H Csoportszolgáltató Központ Kft. (K&H Shared Services Centre, hereinafter: KHCSK) acting as a distributor but the transport service is provided by transport companies under contract with Nemzeti Mobilfizetési Zrt. To see the full list of these companies click here.

A mobile ticket, sold by KHCSK as a distributor of Nemzeti Mobilfizetési Zrt. and available in K&H mobilbank via the K&H+ menu option, is a proof of entitlement to travel. A mobile ticket may be a single ticket, a daily ticket or a pass (or a discounted version thereof) for local public transport.

All mobile tickets and passes offered by local public transport companies under contract with Nemzeti Mobilfizetési Zrt. are available in K&H mobilbank.

To use this service you must have a K&H retail debit and/or credit card, access to the electronic channels of K&H Bank such as K&H mobilbank, a mobile phone with a functioning built-in camera and internet connection. K&H mobilbank can be installed on phones running Android 5.0 (or higher) or iOS 13 (or higher).

Yes; in order to use the mobile ticketing service you need to sign contracts for the e-banking and mobile banking services of K&H Bank, which you can do in any K&H branch or in an online video call with K&H TeleCenter. You also must accept the General Contracting Terms and Conditions of KHCSK, which are available in the K&H+ menu of K&H mobilbank together with the Company’s Data Protection Statement.

You can download K&H mobilbank from Google Play Store or AppStore free of charge.

To cancel the service, send a message via K&H mobilbank or K&H e-bank or call K&H TeleCenter. Please note that your mobile tickets, i.e. your tickets not yet validated and your valid passes, will no longer be available after you have cancelled the service, so we recommend that you only submit your request when they are not valid any more. The service will be cancelled on the 15th day from the cancellation request.

Choose the local tickets/passes option. Select a town, then select the mobile ticket type and find the mobile ticket you need in the list. If you don’t know which one is right for you, click on the ‘product description’ button. Once you have made your choice, click on the ‘purchase’ button then, if applicable, set the validity start date of your mobile ticket. Please be aware that if you fail to do this, your mobile ticket will become valid typically 2 minutes later. Enter the type and number of your document if required (you will be prompted to do so by the system). A local mobile ticket is usually valid for a single journey, while local mobile passes may be used for an unlimited number of journeys during their period of validity.

Would you like an invoice for your purchase? Mark the appropriate box, enter your invoice details and your invoice will be issued straight away. For more information about invoices, go to ‘How can I get an invoice?

All mobile tickets and passes cost the same as their physical equivalents, and we do not charge a convenience fee for online purchases. The price of mobile tickets may change as and when transport companies advertise special rates.

To purchase mobile local tickets/passes, you must provide the following details:

• name of town
• mobile ticket type
• mobile ticket validity start date – where applicable
• type of personal identification document / type of card entitling to concession fare – where applicable
• ID number / card number entitling to concession fare – where applicable
• invoice details – optional

When entering the product details, mark the request an invoice option, then enter the required details. Your invoice will be available shortly after you completed your purchase and you can download it to your phone from the screen  the details of the product in question in K&H mobilbank. 

Invoices may be issued to both private individuals and businesses. Please note, however, that we cannot issue VAT invoices to businesses for discounted tickets and passes available under a state scheme  (e.g. student passes and other tickets and passes purchased at a reduced rate).

Group tax numbers are assigned to businesses that are part of a group  whose members are treated as a single taxable entity for VAT purposes. If your employer is part of such a group, then the first eight digits of the group tax number also must be stated on the invoice.

Before you request an invoice to be issued to your employer, please consult payroll, finance or HR staff to confirm whether the above applies and if so, obtain the first eight digits of the group tax number in question. In the absence of this information, we are unable to issue invoices to employers.

If you would like an invoice to be amended, you can only do so by sending a message via K&H mobilbank or K&H e-bank or by calling K&H TeleCenter.

Mobile tickets can be purchased directly in K&H mobilbank. Having entered the product specifics, click on the purchase button, select your preferred bank card, click on sign transaction, then approve the transaction using biometric authentication or your mPIN code so that the payment can be processed.

You do not need to print out mobile tickets; indeed, you cannot do so; they are only available from the K&H+ menu in K&H mobilbank. Following successful payment, your newly purchased ticket or pass will first appear among tickets not yet valid, then, once it becomes valid (usually within 2 minutes from successful payment or in case of single-tickets after you have validated it), it will be automatically transferred to valid tickets. You will also find your mobile tickets purchased earlier under the expired/used tab. Please note that you will find your local and interurban  mobile tickets in separate places within the K&H+ menu.

Yes, you can also purchase mobile tickets and passes for Persons always travelling with you in K&H mobilbank. Please remember, however, that single tickets must be validated one by one for each journey, and daily tickets and passes must be presented to drivers of front-door boarding vehicles or to ticket inspectors at metro entrances individually after scanning the QR code on display, and the same applies to inspections mid-journey. Thus, we recommend that you only opt for this solution if your fellow passengers are unable to purchase their own tickets or passes due to technical reasons and you always travel together. If you (also) travel separately, then each of you must purchase their own mobile ticket or pass on their own devices as they cannot be physically transferred.

Given all this, we recommend that each passenger purchase their mobile tickets and passes in their own K&H mobilbank and use them in their own devices to make the whole process smoother.

Yes, it is. Please contact the transport company in question for further details or check the product description available in the purchasing process in K&H mobilbank. Click here for the list of transport companies.

Yes. Unused airport shuttle or single tickets and mobile day tickets and passes (not yet valid) may be returned in K&H mobilbank. The funds will be credited to your K&H bank account linked to the bank card used for payment within maximum 2-3 working days.

Mobile tickets cannot be exchanged. If you have purchased the wrong mobile ticket, please return it before its validity start date, then purchase the correct ticket.

It may be that the mobile ticket or pass in question is not valid yet. If it is not shown under tickets not yet valid, either, then please contact K&H TeleCenter at one of these phone numbers: +36 1/20/30/70 335 3355.

In this case, please check in K&H mobilbank first if the mobile ticket or pass you have purchased is shown under tickets not yet valid. If it is not there, either, then please contact K&H TeleCenter at one of these phone numbers: +36 1/20/30/70 335 3355.

No. You can purchase the desired ticket/pass in K&H mobilbank, then you must open K&H mobilbank to present it to the ticket inspector mid-journey. Further details are provided under ‘How are mobile tickets and passes inspected? What do I need to show the ticket inspector?’.

The earliest time you can use your newly bought mobile tickets is typically 2 minutes after payment. Mobile tickets where you cannot set the validity period must be validated before the trip. The validation procedure is the same as the ticket presentation procedure. For more detailed information, see the answers under ‘How are mobile tickets and passes inspected? What do I have to show to the ticket inspector?’

Similarly to hard copy tickets, mobile tickets must be validated each time you travel. Mobile passes and day tickets, however, must be presented only on front door boarding-only services and on the metro and upon request mid-journey.

Yes, you do, because ticket inspectors or drivers may still ask you to present the documents giving you entitlement to travel along with your mobile ticket.

This error message is displayed when you try to use a ticket or pass which is not valid for the given service.

This will happen when

• you try to board the metro using a single ticket for the airport shuttle service (bus number 100E), as that ticket is only valid for the airport shuttle bus;
• you try to board bus number 100E using a day ticket or a pass, as they are not valid for that service.

If you receive the above error message, please check if you have selected the right ticket.

This happens when you try to validate a mobile ticket which you have already validated on a different service. Mobile tickets are valid for single trips, so tickets already validated cannot be reused and are not valid on a different service.

If you have multiple mobile tickets, you must use the K&H+ menu in the K&H mobilbank app to select which one you want to validate for which service.

If you have multiple valid mobile tickets - not specifically linked to you - you can use the extra ticket(s) to travel with a companion who does not have a K&H mobilbank account yet. In this case, you need to validate or present two mobile tickets. For more detailed information, see also the answers under ‘Can I also purchase tickets and passes for others?’

The validation code is always placed at an easily accessible location. It can be found on the outside of the vehicle and/or next to the front passenger door and/or at the driver’s place and/or in the passenger compartment.

First:

Turn on mobile internet access on your phone. Open the K&H+ menu option in the K&H mobilbank application. Select the mobile ticket you want to use.

How to continue from here when boarding airport shuffle buses and front door boarding-only buses:

Use the ‘Scan code for ride’ function. Give the application permission to access your phone camera (required only the first time you use this function). Scan the QR code sticker placed on the side of the bus or the ticket validator. Present the animation to the driver.

How to continue from here when at the metro station:

You can use the ‘Scan code for ride’ function also at metro stations: give the application permission to access your phone camera (required only the first time you use this function), then scan the QR code sticker on the side of the ticket validator located at the entrance to the metro station. Present the animation to the ticket inspector.

When at a metro station, you can use another function, too. Choose the ‘Metro stations’ option (first choose scan code for ride, then on the next screen choose Metro stations). In the list, select the metro station where you want to board the train. To make searching faster, give the application permission to access your geolocation data (do not worry, we are not going to store it). Select the station where you want to board the train from the list of the nearest metro stations. Present the animation to the ticket inspector.

Make sure to carry the ID card the number of which you entered when you bought your mobile ticket because, just like in the case of hard copy tickets or passes, drivers and inspectors may still ask you to present that document along with your mobile ticket.

If you are travelling by an airport shuffle bus, a front door boarding-only bus or the metro, see the answers to ‘What should I present to the driver on airport shuttle buses (100E), front door boarding-only buses and to the staff at metro stations?’

When travelling on other lines than the airport shuffle bus, a front door boarding-only bus or the metro, you must do the same as you would do when travelling with a hard copy ticket or pass: if you use mobile tickets, you must validate a new one for each transport vehicle you board and for each trip; whereas, if you hold a mobile day ticket or pass, you do not need to validate them.

If you are requested to present your ticket or pass for inspection, do as follows: turn on the mobile internet access on your device. Open the K&H+ menu in K&H mobilbank. Select your valid mobile ticket and choose the Scan code for ride, then on the next screen choose ‘Show code to inspector’) option. Your phone will display a QR code which the ticket inspector will scan using his or her own device. If your single ticket got validated when boarding the vehicle, but inspectors are asking you to show your ticket mid-journey, then you can find Show code to inspector option in the details of your ticket in the expired/used section.

Make sure to carry the ID card the number of which you entered when buying your mobile ticket because, just like in the case of hard copy tickets or passes, drivers and inspectors may still ask you to present that document along with your mobile ticket.

The rules for surcharging mobile travel fares are the same as those applicable in the case of conventional hard copy tickets or passes. For more detailed information, please visit the websites of the public transport companies. You can find the list of the transport companies available in K&H mobilbank on this website.

You can use them to prove to the driver of the vehicle or the staff at the entrance to the metro station that your mobile ticket is valid.

Purchased mobile tickets are linked to the telephone on which they were bought, so if the phone is replaced, or the K&H mobilbank app is reinstalled (or some device settings are modified to the same effect), all purchased mobile tickets become inactive and can no longer be used for trips.

Single tickets can usually be moved once while passes can usually be moved twice (from one device to another). This means that a valid product suitable for use during a trip can be ‘reacquired’ on the new device by using the ‘ticket move’ menu option.

Tickets and passes with a validity period which has not started yet can usually be moved to a different device without limitation.

To do so, you must download the K&H mobilbank app on the new device, open the K&H+ menu and choose the ‘ticket move’ button on the ticket or pass you want move. If the option to move a mobile ticket is no longer available, please contact the transport company providing the service. You can find the transport companies’ contact details under ‘Where can I send comments or report errors related to my mobile tickets?’

No, you cannot. Any tickets and passes bought via K&H mobilbank can only be used through K&H mobilbank, which means that they cannot be moved into the applications of other service providers. It is also important to note that mobile tickets cannot be moved to any other K&H mobilbank user’s user account, either.

It is your responsibility to ensure that your mobile phone is charged and a mobile data connection is available. If you cannot present your mobile ticket for inspection due to any of these reasons, the same procedure applies as in the case of hard copy products.

You can read about this in more detail under ‘I did have a valid mobile ticket but, unfortunately, I could not present it. Can I present my mobile ticket which was valid at the time they surcharged me at a later time?’.

A mobile ticket can only be used on a single mobile device at any one time. If you want to use a mobile ticket on a device different from the one on which you bought it, check the answer under ‘What should I do if I want to replace my old phone or reinstall the app?’

If the validity period of your mobile day ticket or pass started before your ID document number was changed, please contact the transport company. You can find a full list and the contact details of the transport companies on this website.

If your mobile ticket is not valid yet, you can get a refund via K&H mobilbank and buy it again, this time entering your new ID document number.

You can send your general comments and questions related to mobile tickets to the transport companies. You can find a full list and the contact details of the transport companies on this website.

If you want to report a technical issue concerning the K&H mobilbank or its K&H+ menu (relating to e.g. application operation, registration, the payment process, invoicing), please contact K&H TeleCenter by sending us a message via the e-bank or the mobilbank, or by calling us on one of the following numbers: +36 1/20/30/70 335 3355

If you cannot buy a mobile ticket via K&H mobilbank, you are not eligible to travel. If that happens, you must buy your ticket through a different distribution channel.

If you have already bought a mobile ticket but, due to an error in the K&H mobilbank system, you cannot validate or present it on your mobile device despite a functioning and active internet connection, you are eligible for compensation . First, you must pay the surcharge to the transport company, and then you can claim compensation. Call K&H TeleCenter on +36 1/20/30/70 335 3355, and we will help you with your claim.